Finding an auto repair shop you can trust is an important part of having a good auto repair experience. There are also some things you can do to help you better communicate and align with automotive experts. We’ve put together a few ways you can educate yourself, better communicate with your mechanic, and reduce surprises with regard to cost, time, and necessary repairs on your vehicle.
Tips for a Better Auto Repair Experience
Ask Questions and Explain Your Expectations Clearly Don’t hesitate to have ask for the auto repair to be explained simply or in layman’s terms. Your mechanic should also ask you questions about what you expect.
Don’t Be in a Hurry Plan to take your time when you arrive at the auto repair shop. Car repair often comes with a sense of urgency, but be patient. If you allow plenty of time for the diagnosis, you greatly improve the odds that results are accurate, saving you and your mechanic more time in the long run.
Request Communication Before Work Begins Make sure that your mechanic knows you want to be called and educated on the problem, course of action, and cost, before any actual work begins. Again, communication is key and this touchpoint will make sure your expectations are understood.
Ask About Policies and Guarantees Finally, make sure you have an understanding of the auto repair shop policies on labor rates, guarantees, warranties, and acceptable methods of payment. The more questions you ask before the auto repair work begins, the more you will understand and the more satisfied you will be with the service performed on your vehicle. Don’t forget to leave a contact number and make yourself available so that you can be called if there are any new discoveries or changes in repairs.
Auto Repair Terminology
When you know the right terminology (or "mechanic lingo"), you will get better answers about the details of your expected auto repair. Find common auto repair terms from A to Z defined below.
Air filter A paper or synthetic fabric baffle that captures dust, dirt and debris from the airstream entering the engine.
Aftermarket part Any service replacement part not obtained from the vehicle manufacturer through a franchised dealer. Many aftermarket parts are made by the same companies that supply the original equipment part to the vehicle manufacturer.
All-wheel drive (AWD) A permanent, four-wheel drive system designed for improved traction on all surfaces and at all times. The main difference between AWD and 4WD systems is that the driver cannot disengage AWD.
Antifreeze (coolant) The liquid in the engine cooling system that dissipates heat. Engine coolant prevents freeze-up in winter, raises the boiling point in summer, and protects the cooling system from rust and corrosion year round.
Anti-lock braking system (ABS) System that prevents wheel lock-up by automatically regulating the brakes. ABS can decrease braking distances on slippery pavement, prevent skidding and provide greater control during sudden stops.
Axle shaft On front-wheel drive vehicles, the shafts that connect the transaxle to the driven wheels. Axle shafts are also used on some rear-wheel drive vehicles with independent suspensions to connect the differential assembly to the driven wheels. Axle shafts commonly have a universal joint at each end to accommodate suspension movement. In front-wheel drive applications, constant velocity joints are used that smooth power delivery and allow the wheels to be turned for steering.
Backfire Gunshot-like sound from the engine air intake or tailpipe.
Balancing (tires) Adding small amounts of weight to a wheel to offset any imbalance present in the tire and wheel assembly. Proper balance eliminates wheel and tire vibrations that are annoying, can reduce traction in certain circumstances and cause increased tire and suspension wear.
Battery The component that stores the electrical power needed to start the engine. The battery also powers vehicle accessories when there is insufficient power output from the charging system, and acts as a “shock absorber” for the vehicle electrical system.
Battery acid (electrolyte) The fluid in automotive batteries, a mixture of sulfuric acid and water.
Battery hold-down A fastening device used to secure the battery firmly in place. The two most common types are the wedge, which clamps over a protrusion near the bottom of the battery, and the bracket, which fits around or across the top of the battery and is secured with long threaded rods.
Bottoming When your vehicle reaches the limits of the suspension travel (such as when going over bumps), and the vehicle’s springs are completely compressed. This results in a sudden transfer of noise/harshness, particularly through the steering, and possible contact of the vehicle undercarriage with the pavement.
Brake booster A vacuum or hydraulic powered device that multiplies the foot pressure applied to the brake pedal to increase braking power while reducing the required driver effort.
Brake caliper The hydraulic assembly that contains the brake pads and applies them against the brake rotor to slow or stop the car.
Brake drag Brakes that do not completely release after application.
Brake fade A loss of braking efficiency caused by high brake temperatures. Fade typically occurs during extended and/or repeated heavy brake usage. Brake fade requires increased pedal pressure to maintain the same level of braking action, and in extreme cases the brake pedal may sink to the floor causing a near total loss of braking ability.
Brake fluid The liquid in the brake system that acts as a hydraulic fluid. As you step on the brake pedal, brake fluid is forced through the system to apply the brake assemblies at the wheels.
Brake fluid reservoir The container that stores a supply of brake fluid until it is needed. On most vehicles, the reservoir is attached to the brake master cylinder.
Brake master cylinder The brake system component that turns the mechanical power provided when you step on the brake pedal into the hydraulic power that is needed to apply the brakes and slow or stop the vehicle.
Brake shoes Curved metal platforms faced with a friction material that is pressed against the inside of a brake drum to slow or stop the car. Brake shoes are applied by the wheel cylinder.
Brake pads Metal backing plates faced with a friction material that is pressed against a brake rotor to slow or stop the car. The brake pads fit into, and are applied by, a brake caliper.
Engine miss or hesitation, or transmission slip then engagement, that causes the car to lurch repeatedly as it accelerates.
Camshaft A machined shaft with eccentric lobes that are used to open the valves in the cylinder head.
Catalytic converter An exhaust system component that plays a major role in vehicle emissions control. Catalytic converters use chemical oxidation and reduction processes to cleanse the engine exhaust gasses before they leave the tailpipe.
Chassis (undercarriage) The vehicle frame that carries all suspension and powertrain components. Trucks still use a frame that is separate from the body, but virtually all modern passenger cars use unit body construction in which the body itself serves as the main chassis member.
Cold cranking amps (CCA) A rating that indicates the amount of power a battery can provide for engine cranking in cold-start conditions.
Coolant (antifreeze) The liquid in the engine cooling system that dissipates heat. Engine coolant prevents freeze-up in winter, raises the boiling point in summer, and protects the cooling system from rust and corrosion year round.
Coolant recovery reservoir A tank that stores additional engine coolant and allows the radiator to be completely filled at all times for maximum efficiency. As the engine warms up and the coolant expands, excess is directed to the reservoir. As the engine cools and the coolant contracts, surplus in the reservoir is drawn back into the radiator.
Compression ratio The ratio between the largest and smallest possible volumes in the cylinder of an internal-combustion engine. For example, a compression ratio of 9:1 means the piston will compressed the air/fuel mixture into a space that is nine times smaller than the maximum cylinder volume.
Constant velocity (CV) joint Typically used in front-wheel drive applications, constant velocity joints are a form of universal joint that soothes power delivery and allows the wheels to be turned for steering.
Control arms Pivoting suspension components that connect the vehicle chassis to the spindle that supports the wheel and tire assembly.
Crank The car “cranks” when the starter motor is able to spin the engine or cause it to “turn over.” If the car “will not crank” when you turn the ignition key, you hear either a clicking sound, or nothing at all. The term “crank” is also used as a short form of the word crankshaft.
Crankcase (engine block) Largest assembly of an internal combustion engine. Consists of the lower part of the engine which contains the crankshaft, connecting rods and pistons in an oil-tight housing.
Crankshaft The central machined shaft in an internal combustion engine. The crankshaft converts the reciprocating motion of the pistons and connecting rods into rotary motion that is directed to the transmission and ultimately to the wheels.
Curb weight The weight of a vehicle carrying a full tank of fuel but no passengers or cargo.
Cuts out When an engine loses power or misfires and feels like the engine is shut off momentarily.
Detonation (knocking, pinging) Rapid, uncontrolled combustion of the air-fuel mixture in the cylinder that results in a hard, rattling sound. Detonation can cause severe engine damage if left unchecked for long.
Dieseling When the engine continues to run for a short time after the ignition is turned off. Caused by high combustion chamber temperatures igniting residual fuel drawn into the cylinders. Usually occurs only on carbureted engines.
Differential A system of gears that allows the outside driven wheel to rotate faster than the inside driven wheel when turning a corner. Conventional “open” differentials direct engine power to the wheel with the least traction, which can be a problem on slippery surfaces. To combat this, some vehicles are equipped with “limited-slip” differentials that ensure some power is always delivered to both driven wheels.
Differential lube (gear oil) Heavy-duty lubricant specifically designed to handle the requirements of the gears and mechanisms located within the differential case.
Dipstick Calibrated rod used to measure the level of a fluid. On automobiles, dipsticks are commonly used to check the oil level in the engine, transmission and power steering reservoir.
Disc brake Brake design in which brake pads press against a disc (commonly called the brake rotor) to slow or stop the vehicle.
Drivetrain (powertrain) The combination of the engine, transmission, driveshaft, differential and axles that deliver power to the wheels.
Drum brake Brake design in which brake shoes press against the inside of a cylindrical drum to slow or stop the vehicle.
Drive shaft On rear-wheel or all-wheel drive vehicles, the shaft that couples the transmission to the rear axle differential assembly.
Dual overhead camshafts (DOHC) An engine with two camshafts located in the upper portion of the cylinder head.
Electrolyte (battery acid) The fluid in automotive batteries, a mixture of sulfuric acid and water.
Electronic fuel injection (EFI) A fuel delivery system in which electrically controlled nozzles (injectors) spray fuel into the intake manifold or cylinders as needed, allowing for more precise fuel control and better fuel efficiency than can be achieved with a carburetor.
Engine block (crankcase) Largest assembly of an internal combustion engine. Consists of the lower part of the engine which contains the crankshaft, connecting rods and pistons in an oil-tight housing.
Fast idle An increased idle speed that typically occurs for a short time after a cold engine start to improve drivability and speed engine warm up.
Flooding Excess fuel in the cylinders that makes starting difficult or impossible.
Four-wheel drive (4WD or 4X4) A part-time system that powers all four wheels for improved traction during adverse road conditions and off-road use. Four-wheel drive systems differ from all-wheel drive (AWD) systems in two ways: they can be disengaged when not in use, and they are not suitable for use on dry pavement.
Front-wheel drive (FWD) Drive system that provides power to only the front wheels of the vehicle. Front-wheel drive systems incorporate a differential into a transmission, creating a transaxle. A transaxle can be automatic or manual shift.
Fuel injection (FI) A fuel delivery system in which nozzles (injectors) spray fuel into the intake manifold or cylinders, allowing for more precise fuel control and better fuel efficiency than can be achieved with a carburetor. Fuel injection systems come in a variety of forms, but virtually all modern vehicles use some form of electronic fuel injection.
Gear oil (differential lube) Heavy-duty lubricant specifically designed to handle the requirements of the gears and mechanisms located within the differential case.
Grab Brakes engage suddenly and strongly, even when applying light pressure on the brake pedal.
Group number A number established by the Battery Council International (BCI) that identifies a battery based on its battery length, height, width, terminal design/location, and other physical characteristics..
Hesitation Momentary loss of power on acceleration.
Horsepower The measurement of the engine's ability to produce work.
Intermittent A problem that comes and goes with no obvious pattern.
No “J” terms
Knocking (detonation, pinging) Rapid, uncontrolled combustion of the air-fuel mixture in the cylinder that results in a hard, rattling sound. Detonation can cause severe engine damage if left unchecked for long.
Limited-slip (differential) A system of gears that allows the outside driven wheel to rotate faster than the inside driven wheel when turning a corner. Compared to a conventional “open” differential (which directs power to the wheel with the least traction), a “limited-slip” differentials ensure that some power is always delivered to both driven wheels.
Master cylinder (brake master cylinder) Master cylinders are used on braking systems to turn the mechanical power that is provided when you step on the brake pedal into the hydraulic power that is needed to apply the brakes and slow or stop the vehicle. The brake master cylinder is where the brake fluid reservoir is located on most vehicles. The reservoir stores the fluid until it is needed.
The failure of the fuel charge in one or more engine cylinders to ignite at the proper time.
Multi-point injection A fuel delivery system that utilizes a fuel injector for each cylinder.
No “N” terms
OE or OEM Original equipment or original equipment manufacturer. Typically refers to components used to build the vehicle at the factory, and available as service replacements through franchised dealers.
Play Degree of “looseness” in a movable component or series of components. Often used to describe suspension or steering wear. In the case of steering, play is the amount of free movement at the steering wheel before the vehicle wheels actually begin to turn.
Port fuel injection A fuel delivery system that utilizes a fuel injector for each cylinder.
Positive crankcase ventilation (PCV) valve Emission control system that redirects crankcase vapors back into the engine to be burned. Often controlled by a PCV valve that requires periodic replacement. PCV valve problems can cause a car to run rough, stall, use excess engine oil, smoke, and have high exhaust emissions.
Power loss Engine runs at reduced speed or requires more throttle to maintain constant speed.
Powertrain (drivetrain) The combination of the engine, transmission, driveshaft, differential and axles that deliver power to the wheels.
Pull Vehicle self-steers to one side or the other when driving or braking.
No “Q” terms
Radiator An assembly of tubes and fins that transfer heat from the engine coolant into the passing air stream. This process is aided by mechanical and/or electrical fans that pull/push additional air through the radiator as needed.
Rear-wheel drive (4X2) Drive system that provides power to only the rear wheels of the vehicle. In trucks, this type of powertrain is sometimes referred to as “4X2” in comparison to a four-wheel drive “4X4” system.
Recall A safety- or emissions-related bulletin issued by the vehicle manufacturer, the Environmental Protection Agency (EPA) or the Department of Transportation (DOT). A recall involves work that must be done at no charge to the consumer by an authorized dealer of the vehicle make involved.
Revolutions per minute (RPM) The speed at which the engine crankshaft is turning.
Ride The quality of the vehicle’s movement as it is driven down the road. Based on their intended use, vehicles can have a variety of different ride characteristics. Factors that affect a vehicle's ride include the suspension, steering and brakes.
Rough idle When the engine vibrates or shakes while running with the drivers foot off the gas.
Rust proofing Protective coating applied to vulnerable areas of the vehicle to protect them from rust and corrosion. Undercoating products are typically used on the undercarriage and inside body parts such as fenders, doors and rocker panels, that are exposed to winter road chemicals and can trap moisture.
Shimmy Side-to-side shaking in the suspension or steering.
Shock absorber Suspension component that damps spring oscillations. Shock absorbers work by forcing a fluid through calibrated orifices that limit the rate of movement. Some designs place the fluid under gas pressure to prevent or reduce fluid foaming which can greatly reduce efficiency.
Sidewall The most visible part of the tire when viewing the vehicle from either side. The sidewall contains information about the tire size, grade, and ratings as well as the manufacturer's name.
Single overhead camshaft (SOHC) An engine with one camshaft located in the upper portion of the cylinder head.
Sluggish Vehicle does not accelerate smoothly or with authority.
Specific gravity Term used in connection with testing a battery's electrolyte. A specific gravity test is used to determine the battery's state of charge. Sealed “maintenance free” batteries sometimes have an indicator on top that indicates the state of charge.
Spindle The suspension component on which the hubs, wheels and tires mount and rotate. Spindles on the front suspension are turned side to side to steer the vehicle.
Strut (MacPherson strut) A type of shock absorber that also serves as a suspension locating member.. Most struts incorporate the suspension spring around their shaft, a design called the MacPherson strut. A “modified strut” mounts the spring separately from the strut.
Stumble Engine begins to stall but then kicks back in.
Surge Engine speeds up and slows down with no change in accelerator position or brake application by the driver.
Suspension The combination of tires, wheels, hubs, spindles, control arms, springs, struts, shock absorbers and related parts that support the chassis and body as the vehicle moves down the road.
Technical service bulletin (TSB) An advisory bulletin issued by a vehicle manufacturers that describes updated processes and/or parts to address specific problems that may occur on some models. Repairs based on a TSB are covered under a new-car warranty. However, once the factory warranty has expired, TSB repairs are performed at the owner’s expense in most cases.
Thermostat A component that helps regulate engine temperature by controlling the speed at which coolant circulates through the engine.
Torque Twisting force produced by the engine.
Transaxle Used in front-wheel drive and rear-engine, rear-wheel drive vehicles. Transaxles incorporate both a transmission and a differential into a single unit.
Transverse mounted engine An engine mounted so that its crankshaft is positioned side-to-side in relation to the vehicle. Transverse engines are typically found in front-wheel drive vehicles.
Tread The pattern molded into area of the tire that contacts the road. The tread patterns is designed to increase traction based on the tire’s intended use.
Undercarriage (chassis) The vehicle frame that carries all suspension and powertrain components. Trucks still use a frame that is separate from the body, but virtually all modern passenger cars use unit body construction in which the body itself serves as the main chassis member.
Vacuum The lower than atmospheric pressure that exists in the intake manifold when the engine is running. On most cars, engine vacuum is used to operate a variety of components and systems.
Vacuum hose A hose (usually rubber or hard plastic) that transfers vacuum to various vehicle components.
Water pump The pump that circulates coolant/antifreeze through the engine, radiator and heater.
Wander Vehicle tendency to drift from side to side without any steering input change from the driver.
Wheel cylinder The hydraulic component in a drum brake assembly that presses the brake shoes against the drum to slow or stop the car.
Wheel (rim) What the tire is mounted on. Wheels can be made of steel or a light alloy, such as aluminum